Privacy Policy
Last updated: July 2026
By Natalie Aesthetics ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, including health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website or booking an appointment with us, you agree to the practices described in this policy.
Information We Collect
We may collect personal information including your name, contact details, date of birth and appointment history. Because we provide cosmetic and skin treatments, we may also collect health information relevant to your care, such as your skin concerns, medical history, current medications, allergies and, with your consent, clinical photographs. If you register your interest or make an enquiry through our website, we collect the details you provide, such as your name, email address and phone number.
How We Collect Your Information
We collect information directly from you when you book an appointment, complete a consultation or intake form, contact us by phone, email or social media, or submit a form on our website. Bookings are managed through Timely, our appointment booking system, which collects and stores booking details on our behalf.
Why We Collect Your Information
We collect and use your information to assess your suitability for treatments, provide safe and appropriate care, manage bookings and appointment reminders, maintain accurate client records, process payments, respond to your enquiries, and meet our legal and professional obligations. With your consent, we may also send you updates about the clinic, new treatments and offers. You can opt out of marketing communications at any time.
Health Information
Health information is sensitive information under Australian privacy law. We only collect health information with your consent and only where it is reasonably necessary to provide your treatments safely. It is used solely for the purpose of your care and is not shared for marketing purposes.
Sharing and Third-Party Services
We do not sell your personal information. We may share information with trusted service providers that help us operate the clinic, including Timely (appointment bookings), payment providers, and the platforms that host our website and enquiry forms. These providers store information securely in accordance with their own privacy policies, and some may store data on servers located outside Australia. We may also disclose information where required or authorised by law.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored in secure systems and access is limited to those who need it to provide your care or operate the clinic.
Marketing Communications
We will only send you marketing communications, such as clinic updates and offers, where you have opted in or would reasonably expect to receive them. Every marketing email includes an unsubscribe option, and you can withdraw your consent at any time by contacting us.
Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve your experience. This data is generally aggregated and does not personally identify you. You can manage or disable cookies through your browser settings.
Access and Correction
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate or out of date, by contacting us using the details below. We will respond within a reasonable timeframe.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this policy from time to time. The most current version will always be available on this page, with the date of the last update shown above.
Questions about this policy? Contact us at admin@bynatalieaesthetics.com.au
